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First Time Supervisor

This certificate program runs on four consecutive Wednesdays, June 1, 8, 15, and 22, from 9:00am – 11:00am. Participants must attend all four sessions to complete the certificate. Sessions will be held live-online via Zoom. 

Great leaders instill mastery and confidence by aligning leadership styles to the needs of the employee. Insightful and wise leadership leads to a collaborative culture enhancing the strength and creativity of a harmonious team while meeting the challenges to obtain the goal. This series teaches effective leadership skills that can dramatically change the outcome of a coaching session or a team’s results through active listening and applying the training continuum. Assessments, facilitative discussion, and skill practice will be utilized during the classes.

Program Overview

By the end of this class you will be able to articulate your own strengths and challenges in becoming a leader and be able to give an overview of change management for yourself and your team.

Key Topics

Personal leadership assessment

Change management

Johari Window

Shift from co-worker to team leader

By the end of this class you will understand and be able to explain different coaching structures and have a plan to match leadership styles with the needs of your direct reports.

Key Topics

Situational Leadership II model

Facilitative leadership in meetings and decision-making

By the end of this class you will be able to speak to multiple options in preventing and resolving conflict.

Key Topics

Crucial Conversations concepts

Exercising Influence components

By the end of this class you will be able to coach with active listening skills and apply the concepts of the training continuum with greater chance of successful outcomes.

Key Topics

Alan Fine’s Inside Out Advantage concepts


Patricia PlumbAs an organizational development consultant of Fortune 500 companies for seventeen years, Patricia Plumb designed and directed leadership programs plus trained over 7,600 leaders on topics such as leading effective teams, coaching, conflict resolution, change management, interpersonal communications, and teambuilding.

Her leadership extends to serving on executive boards in forgiveness and reconciliation conferences, both national and international.  As a professional writer and speaker, Ms. Plumb authored in-house published instructional textbooks, plus was a featured presenter for television and radio programming regarding the dynamics of interpersonal communications.


This course is eligible for SHRM Professional Development Credits (PDCs).

UMKC TalentLink is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.

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