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Effective Email and Digital Communication

October 25 @ 8:30 am - 12:00 pm CDT


Course Overview

Digital communication can be tricky, but communication mediums like email are crucial in the modern workplace. This session discusses the pitfalls of email and other digital modes of communication, how to select the best message medium for the situation, and tips for how to use email strategically. Participants will learn language and tone strategies to maximize positive messages and build confidence communicating across mediums.


After completion of this course, participants will be able to:

Discuss the challenges with digital communication, like digital permanence

Describe how a message medium’s level of proximity impacts tone

Decide which message medium to use based on the profile of the communication situation

List best practices for using email functions strategically

Define the steps to take when composing a very-formal, semi-formal, or non-formal email

Employ language and tone strategies to deliver more effective positive messages


As a coach and presenter, Erin Blocher has collaborated with winning companies and leaders in the non-profit, health care, and government fields. She has over 15 years of experience working with clients and teaching communication theory, public speaking, and effective business communication.  Erin holds a Masters in Communication and Rhetoric from the University of Kansas and a Graduate Certificate in Executive and Professional Coaching from the University of Texas at Dallas. In her role as a Teaching Professor at the University of Missouri – Kansas City’s Henry W. Bloch School of Management, she helps students build a bridge between communication theory and practice. She serves as Co-Advisor for the UMKC Enactus team and works with students in the Bloch School’s MBA, Undergraduate, and Executive Programs. Erin enjoys helping clients apply effective business communication strategies and tactics to real-world situations.


This course is eligible for SHRM Professional Development Credits (PDCs).

UMKC TalentLink is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.


UMKC Innovation Center
4747 Troost Ave

Kansas City, MO 64110 United States
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