Course Overview
Digital communication can be tricky, but communication mediums like email are crucial in the modern workplace. This session discusses the pitfalls of email and other digital modes of communication, how to select the best message medium for the situation, and tips for how to use email strategically. Participants will learn language and tone strategies to maximize positive messages and build confidence communicating across mediums.
Outcomes
After completion of this course, participants will be able to:
Discuss the challenges with digital communication, like digital permanence
Describe how a message medium’s level of proximity impacts tone
Decide which message medium to use based on the profile of the communication situation
List best practices for using email functions strategically
Define the steps to take when composing a very-formal, semi-formal, or non-formal email
Employ language and tone strategies to deliver more effective positive messages
Instructor
As a coach and presenter, Erin Blocher has collaborated with winning companies and leaders in the non-profit, health care, and government fields. She has over 15 years of experience working with clients and teaching communication theory, public speaking, and effective business communication. Erin holds a Masters in Communication and Rhetoric from the University of Kansas and a Graduate Certificate in Executive and Professional Coaching from the University of Texas at Dallas. In her role as a Teaching Professor at the University of Missouri – Kansas City’s Henry W. Bloch School of Management, she helps students build a bridge between communication theory and practice. She serves as Co-Advisor for the UMKC Enactus team and works with students in the Bloch School’s MBA, Undergraduate, and Executive Programs. Erin enjoys helping clients apply effective business communication strategies and tactics to real-world situations.
This course is eligible for SHRM Professional Development Credits (PDCs).
UMKC TalentLink is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.
Related Events
Do you have a business-building event that should be added?
*We reserve the right to publish events on an individual basis. All events must be business related, non-sales with a focus on educating and benefiting the business community.
