Effective Communication During Difficult Times
July 28 @ 8:30 am - 12:00 pm CDT$350
This virtual seminar is split between two consecutive days. Participants must attend both sessions to complete the seminar. Registration covers both sections.
Part 1: July 28 | 8:30am – 12:00pm
Part 2: July 29 | 8:30am – 12:00pm
Difficult conversations happen all around us and we all have our own challenges when it comes to having them. We handle people differently in different contexts, with our own biases and our own unique emotional triggers. The good news is that with practice, perspective, and feedback – we can work on our ability to have these difficult conversations.
What You Will Learn
- Personal approaches and triggers
- De-escalation strategies
- Silence as violence
- The role courage plays in conversations
- Understand the importance of personal style in defining “difficult” conversations
- Learn the importance of evaluating personal motives when approaching conversations
- Familiarize themselves with the root cause of conflict
- Practice the art of active listening
- Understand the role emotions play in difficult conversations
- Utilize tools designed to help respond to facts of situations versus the stories surrounding situations
About the Instructor
Dr. Nicole Price understands that if leadership is anything, it is personal, and that everyone can be a great leader. She gets personal. Nicole’s transparency allows others to learn from her mistakes and helps them avoid the same pitfalls. She gets real. She will tell you, yes, having differences within a team can be harder, but that hard work can really pay off — both professionally and personally. And she gets wise. She’ll tell you, in a heartbeat, how she’s gotten a few things wrong over the years, but a little grace and some solid coaching saved her. Through leadership development, coaching, consulting, keynotes, and other resources, Nicole encourages and enables others to live their lives in excellence. Her energetic and engaging sessions leave participants with strategies and specific tools that they can apply right away. Nicole received her B.S. in chemical engineering from North Carolina A&T University, her master’s degree and EdD in adult education from Park University.
Online Seminars All online seminars are hosted in real-time via. Zoom. Be prepared to participate with your class in discussion with your instructor. If you have not used Zoom or would like to learn more, please visit Getting Started with Zoom.
Scheduling All online seminars will be held across two-consecutive days from either 8:30-12:00 or 1:00-4:00 CST.
Pre-Course Communication Once registration is completed, you will be emailed a confirmation of enrollment. Two weeks before the session, you will receive an email with login details and additional details including any pre-work assignments (such as short readings or videos that instructors may ask you to complete prior to the session).
Course Recording Each online seminar is recorded and you will be given online access to these recordings. By attending the event, you are giving the Bloch School of Management permission to use your image should we create promotional or instructional material from the recorded session.
Cancellation & Transfer Policy Seminar participants (or their organizational representative) should call or email Bloch Executive Education in order to change or cancel registrations. Cancellations made prior to 7 days from the seminar date are eligible for credit towards a future seminar, but are ineligible for refund. Credit for future seminar is valid through the following seminar year. Seminar registrations may be transferred from one individual to another up to t7 days before any elected seminar. Cancellations made within 7 days from the seminar date are non-transferable and non-refundable. Bloch Executive Education reserves the right to make changes to the cancellation policy and transfer policy. The current policies will be posted on our website and will be observed regardless of previous policies or standards. “No-shows” are non-refundable and non-transferrable.
UMKC and Bloch Executive Education Alumni, Kansas City Regional Association of REALTORS members, CX Central Exchange members, Saint Luke’s Health System employees, Heartland Black Chamber of Commerce members – you qualify for discounted seminar registration.
If any of the above categories apply to you, please contact us at firstname.lastname@example.org or 816-235-2892 to take advantage of discounted rates.
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