First Time Supervisor Series: Five Questions With Patricia Plumb

Patricia Plumb, First Time Supervisor Series

Know how to bring out the best in people? Have you made the transition from coworker to team leader, supervisor, or manager? Below, leadership expert and instructor Patricia Plumb shares insight about these topics and upcoming courses for her First Time Supervisor Series.

Earn a certificate after completing Plumb’s series of four courses. The series runs on four consecutive Wednesdays, June 1, 8, 15, and 22, from 9 am – 11 am. Participants must attend all four sessions to complete the certificate. Sessions will be held live-online via Zoom. More details here.


What are some common reservations, concerns, or challenges that first-time supervisors might face?

Though many first-time supervisors are promoted because of their expertise in their technical field,  new supervisors may have little understanding of how to lead people to accomplish the established goals. When an employee is slow to respond to direction, resistant, or becomes angry, the supervisor may struggle to know how to proceed. Being aware of one’s own strengths and weaknesses enhances the chances for successful leadership. In these courses, we look at these facets and consider the impact of change upon oneself and others, which can make for smooth or rough waters.


How can knowing and using a specific leadership style make an impact as a supervisor or manager?

To know what leadership style to use can be the determining factor for the individual and the team as to the outcome of their work. Knowing how to set employees up for success is crucial for everyone involved.


Conflict at some level is bound to happen in the workplace. How does this series of courses address that challenge?

These courses teach the timeless, classical principles of bringing out the best in people. Many conflicts can be avoided by using insightful techniques to promote understanding. If conflict arises, listening intently and finding the levels of agreement can be the beginning of conflict resolution.


With many workplaces operating as work from home or with a hybrid office-home work schedule, how might a supervisor need to adapt or strengthen skills to be more effective?

In the absence of day-to-day physical interaction, a leader must have processes to communicate regularly of the progress and challenges the employee may be facing. Depending on the required involvement of all team members on a project, building good relationships will be even more important without in-office interaction.


Please tell us more about your experience working with Fortune 500 companies and leadership programs. Are there key takeaways from your experience that helps to enrich the workshop?

  • After coaching and teaching over 7, 600 leaders,  listening is still foundational to every great leader.
  • To realize leading a team is more about changing a leadership style and setting the employee up for success than leaders showing their power.
  • One of the executives stated, “Though training takes time, the time used for training will be made up when the new skills are utilized in the workplace.”
  • Many conflicts in relationships are due to issues in processes. A leader can save time by incorporating an openness to changes in processes when necessary.

Plumb’s favorite piece of career advice comes from author, business consultant, and speaker Ken Blanchard, who said, “Feedback is the breakfast of champions.”

Meet Plumb and gain practical insight into effective leadership through her First Time Supervisor Series.

First Time Supervisor Series

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Learn more about the course topics, instructor Patricia Plumb, and schedule for this certificate program.